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| - Unlike the people that abuse their knowledge & then purchase product cheaper online, I went the opposite route and did my own research then decided to order a sony NEX E-mount lense off them. I was going to just get it from B&H but saw that these guys had it so thought it would be more convenient to avoid having it shipped from the states to Edmonton (Would have ended up about $20 cheaper, but I thought at the time, take longer to arrive) Well what do you know... ordered Apr.29 arrived May.26.
Took 2 days for them for their first email to say they ordered it and would let me know when it's available to ship. I thought I had seen it in stock when I ordered, but I may have been wrong so 7-14 days was what it now said on the site. Fine... maybe I'll get lucky and have it for my trip. May.13 comes so I ask for an update, only time I got a same day reply saying they're asking their rep & will let me know as soon as they hear back from them. May 15 no response so I ask for another update. Left for my trip & didn't get anything back from them until May.21 saying it should come "any day now" and WOOHOO "they will ship the same day it arrives"...(shouldn't that be expected?)
They clearly have extremely low priority for online purchases. For email responses to not happen within 24 hrs(weekends I can give a pass) nowadays is insane to me. In store, it must be a different story, but honestly I have never dealt with online purchasing this bad since transactions with Chinese ebayers in the early 2000's. (actually their responses were more prompt) So, next time I'll just join the masses and get my camera needs from a big box store I suppose because that was alot more painful than it needed to be. (Hell, I haven't even opened the box yet, considering this mayhem I won't be surprised if I got the wrong item, the 2nd star was just because I'm assuming I actually got my lense.)
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