I placed my order online to save time and pickup my phone on my lunch break. The store took it upon themselves to cancel my order "because the system wouldn't let them process it". Virginia then tried to void the warranty on my otterbox case by punching out the front glass so she could sell me a $60 stickon screen protector. Then when I reviewed my account this morning I found she had placed a new protection plan on my phone line to "reduce it by $10" but actually increased it by $20. I was 5 minutes late getting back due to this experience and will definitely let folks know to stay out of that store as they are definitely not ethical.