I just received a massage from La Vida yesterday by Chris. It was my first time coming to this place & I normally go to BJ grand just because I've been there before & I know it's good. But this time I decided to try someplace new. I did not regret my decision. I got a 90 minute Swedish & it was so great. I am not sure what these other reviews are taking about with the worst customer service..from what I can tell the only reason you would get "bad customer service" is if you are in a pissy mood yourself & nothing will satisfy you no matter what someone does. Its a massage place. You call for an appointment go in & get your massage. How can you get attitude from that? I just don't get it because I didn't have any problems what so ever!! Give it a try!