This is for the Starbucks in the Smith's grocery store on Horizon Ridge and Eastern. I go to order and the woman behind the counter, who is leaning and chatting with a Smith's employee promptly states that her espresso machine is broken and no hot drinks, so unless I want something cold she can't make it. So I say "a Venti Carmel Frappucino with whip, no caramel drizzle, with mocha drizzle". She actually looks disappointed that she has to make me a drink. She slowly makes the drink while she is still gossiping to the man. She is griping because she has to take pain meds and when she is off and comes back to work no one has done anything and she says "so I'm just done". Griping the entire time. Finally finishes my drink. Caramel drizzle all over the cup and on top. I say to her "wow, that's a lot of caramel drizzle" and she says she put chocolate on too. I said that's not how I wanted it. She ignored me. As I walk out the frappucino looked incredibly runny, not what I'm used to at a Starbucks. What's up with that customer service? Someone needs to talk to the hired help there and give her a lesson on not bitching about the company you're working for in front of customers and just do your job.......so annoying....