We had an early flight so needed a very early pick-up (4:45am) and didn't want to leave it up to chance. After reading the great reviews I decided to go with this company and they lived up to their reviews. After making the appointment via phone, I received the follow-up email as promised. The driver also confirmed via text the night before, and after arriving a few minutes early, texted that he had arrived. Our driver was Jeff who was very helpful with bags and got us to the airport efficiently. I would definitely use this company again!