The customer service at this location went above and beyond my expectation. My son and I made a cupcake run for my team at my office and we walked up to the door with a note saying they would be open in 5 minutes. It was very hot and with a 2 year old, waiting in the sun is never the funnest experience; however we only waited maybe 2 minutes. A young guy opened back up, we picked out our 1/2 dozen and my son wanted a mini cupcake as well. Before we left he apologized numerous times for our wait, made sure we had water and gave us a cookie, and my sons mini cupcake on the house. I tried to refuse it (frankly I hadn't thought twice about the wait) but he persistently insisted. Not only do I give the customer service 5 stars - their cupcakes are spectacular. The office team raved with every bite!