I was a walk-in, was immediately acknowledged by the staff. They have a TON of gel/shellac color options, which is great! It's clean and spacious, plenty of stations. My tech was very friendly, but since they were a little short on staff, it felt rushed. My manicure turned out decent, but if she had spent a little more time I think it would have been better (more nail coverage). Overall recommended, but suggest an appointment.