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  • Our AT&T modem went out Monday. I had a spare 1800 and got that running with help from their tech support. Tech said I would need a new modem and to call in to the retention dept. I did and received high pressure sales to switch to Uverse. Sales lady said I can switch for $30 (from $57/month). Told me I would have 18 Mbps. She started berating me for not signing on right away. I hung up. I called the next day and the sales woman told me I would only get 6 Mbps for $30 a month and that 18 Mbps would cost me $40 a month and require a tech to come out. I told her that she should tell her management about the lies I received from the other sales person who was supposedly a manager in the department). She refused saying that they do not keep records of who called unless a sale was made. And yet Monday's liar said they keep phone records of all conversations. I told her I would call back but she demanded that I let her call me back. High pressure, rude and a pack of liars. I am not answering the phone. Seems every-time we request a change they lie and overcharge us and try to sell us Uverse. They lost our phone service business because the one woman lied when she supposedly quoted us a cheaper bundle. An AT&T male employee called back to tell me that the package the other woman had quoted me would actually cost me more so he switched it back. So who was lying. Was he just cutting her throat for the sale s commission? Seems that way. We simplified the process and dropped AT&T phone service. Apparently AT&T motivates their sales force with sales incentives paid to their credit cards. They keep lying year after year that DSL will no longer be offered and we will lose our internet and that we must switch to Uverse. DSL used to be packed with Directv and yet we never received a package deal and received two separate bills. Their 2wire modems last just a month or so past the warranty period. Reviews on their modems reveal that the modems are unreliable and burn out. Pack of liars lost our business!
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