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| - I really hate going from a 5 star to a poor review but feel like management needs to be informed of their business so they can provide the best services possible to their customers. I no longer live in the area but decided to get an eyebrow wax, as I was in the area. My technician was Blake, who was very informative about the waxing process, but she honestly offended me. In my consultation before the eyebrow wax, she asked if I wanted to get my lip waxed. I said "no" and she asked if I've ever had it waxed before. I said yes, once, and the hair grew back darker. She explained how if it's not done right that can happen and advised me not to wax myself. I received the lip wax service at a professional salon and never told her I did it myself at home. She just replied "oh, well if you want to get your lip waxed, you definitely have plenty of hair for it so just let me know." I was so appalled she said that I couldn't comment other than to repeat my previous "no" response. The eyebrow wax hurt really badly too, which is pretty unusual as I get regular eyebrow waxes.
And, when I went to pay for the service, I noticed their prices increased from $16 to $18 for the eyebrow wax. That definitely didn't sit well either.
I really don't think I will be back. I know technicians have different styles and personalities but even as a salesperson and a technician, I think it's crossing a line to tell someone they have "plenty of hair" to get that area waxed. If it's offered and they say NO, move on!!!
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