I would give a ZERO!!!!!! I went last week had a good experience and took my boys there for simple hair cuts.... the girl cut my kids sides everything was fine and took the clippers and SHAVED the top of his head!! She said "Oh s***" I immediately jumped up and told her to stop it was way too short... it was awful. The instructor tried to blame it on my kid saying he told her to use the certain size of clippers.... HELLO he is a kid!!! I will NEVER EVER go back here or recommend this place! If you want to look like Mr. Potatoe Head go here! Awful not even an apology....