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  • I am going to copy a letter that was sent to Carl's Jr. corporate office of our experience at this Carl's Jr. I am also going to include their auto generated response that is comparable to a slap in the face. Our family will never visit this or any other Carl's Jr. establishment... To whom it may concern: It is with great concern I write you today with the story of our experience in one of your restaurants. My friend, my brother and I visited the Carls Jr. in the Lakes of Las Vegas NV on 4-27-18 at around 6pm. We all ordered our food for ourselves and paid under one ticket. My  brother who is disabled with Cerebral Palsey ordered a low carb burger with no cheese as he cannot digest wheat or dairy. We go to our table and wait, our food comes and my brother opens his food to find both a bun and cheese. He pointed it out and then scraped them off and ate the burger and veggies. Later when my brother got up to go to the restroom and the Manager asked him, how everything was. My brother is very shy and introverted so to my surprise he told her about the mix up on the order, to which her response was "well you ate it all didn't you?" Then she said "what is it some kind of diet?" He said No, Hes messed up and she said "honey, we all are". then she mumbled some other stuff. My brother proceeds to the restroom and she comes over and says "is he okay in there, does someone need to do a wellness check?" I told her he was fine and he just takes a little while.  The sole reason I write you this letter is because my brother got his feelings hurt. I am over here trying to encourage him to have a voice. to talk to people, to engage and your employee who represents your company both belittled and berated him. It is my opinion that your manager receives some constructive critiquing on etiquette and manners.  Thank you for your consideration It took a lot of courage for our brother to speak about the mistake in his order. To be talked down to is unacceptable.
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