This was my first "real" pen buying experience. I am not a pen connoisseur but after using a pen of quality from a colleague I decided to start looking for a "higher end" pen. With my 1st anniversary approaching trying to stick with the whole paper concept I asked for a quality pen. My wife and I went into the store and felt welcomed immediately. We told them our price range and what style of pen I prefer and we narrowed it down to a few. Not once did we feel rushed or pressured to buy. When it was all said and done we walked out with a pen that suited me spending less than our budget. Excellent Customer Service.