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| - The Good: This is my second time in this NBC location, the first was a walk in, it just happened I was in the area and needed to pick up any cake anywhere at that time, I was on a rush and did get an 8in bundt cake fast. I always love the NBC cakes, taste really good no matter what flavor, moist and fresh. I pre-ordered online for my son's birthday and came to pick up a 10in decorated bundt cake and 2 dozens of bundtinis today in the time range I was to pick up my order between 3-3:15pm. Fast forward 3hrs...cakes taste good as expected.
The Very Bad: I usually won't come to this location but I used them for today because they are close to my son's birthday venue. Did I say I pre-ordered? I got to the NBC Scottsdale by 3:15pm, that's within the pick up time I indicated in their website. To our surprise, there were 2 long lines out the door. RIGHT was for walk-ins, and the longer line on the LEFT was for Pre-Order. Just by assessing how long would I get to my turn by the rate of people coming out with their goodies , there's no way we can make it to my son's bday location at 4pm which is just 9mins away from this NBC. Had to leave hubby in line so I could go to the party already. He got to the counter 3:50pm and didn't get cakes till 4:05pm! That's almost an hour wait for a scheduled pick up at 3-3:15! I can see other new reviews now related to this incidence this afternoon, but I just want to add- how greedy are the business owners. They are accepting and entertaining walk ins while they are making pre-order customers wait that long and be treated rude. Our cakes tasted good but the customer service doesn't deserve any star. It was Nothing Bundt Long Wait and Nothing But the Worst service! It is a shame that the decorated 10in Bundt Cake had the banner dipped into the floral cente, had to repair myself, customized note that was to come with it was not done, the bundtinis' thank you message flags were almost buried entirely into the cupcakes, you can tell that they were done in a hurry haphazardly. This NBC location does not deserve any star. NBC Scottsdale owners - You thank Yelp for a minimum of 1. You cannot continually be successful if you treat your customers rudely.
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