I was in Vegas this past weekend for my best friend's Bachelorette party and as Matron of Honor, she appointed me to find a day spa that isn't pricey so I've researched and called a few spas and Saffron was the only one that was communicative and was able to accommodate our party. As far as customer service, they're great! They respond very quickly via e-mail and I made like a million changes to our reservations and they were nice about it. I had to change services for the girls and had one cancellation the week of and a cancellation the day of our reservation and they were cool about it. Although you do have to pay $25 for any cancellations not made within 48 hours prior.
As I've read from other reviews, definitely do not judge the place by the outside. When you walk in, it's very peaceful, clean, and nice for what it is. Don't expect anything like the hotel spas on the strip, especially with the sweet deal that you pay here for a massage. But if you're looking for a decent place that has reasonable prices and wonderful customer service then Saffron Day Spa is your place!
I got a $54 one-hour Deep Tissue massage with Cinnamon (yes, that's her real name). She was so sweet and focused a lot on my upper back like I had requested. She knew what she was doing and the massage felt amazing! The hour went by so quickly. We were chatting it up for about 10 minutes then I was able to relax and enjoy my massage. The only thing was after the massage, my friends said that they could hear us talk. So that means the walls are pretty thin. But it didn't seem to bother them too much and they both loved their massages.
Nice affordable Day Spa in Vegas!