I will never understand the general yelper. Rate accordingly. The workers are paid minimum wage and the prices are fairly inexpensive. Remember that as you go into an establishment that's filled with kids. I don't expect 5 star pizza and an intimate setting by going to Peter piper pizza and I wouldn't expect that here.
I expect average ice cream for a decent price. If you want a super clean gourmet gelato go to "The Grateful Spoon". It's the best gelato I've ever had but you're gonna pay a little more.