I go to Panera Bread often because I know what they serve and that it will be consistent. Usually they have very nice staff. Not this Panera. I was the only person in line and the staff was lackadaisical at best. When my coffee came up, they said they called my name I sure didn't hear them, but they never repeated it. They were not busy with customers. The apathy put me off. The egg sandwich was runny all down my shirt. When an egg sandwich is ordered one expects it to be done so it doesn't run all over your clothes. Poor customer service.