I'm not sure why this place has such a bad reputation. I've been coming here for a couple years and had always had decent eyebrow services. Yes every now and again you get a different person and not one person quite does it the same as another but overall I've had nice looking eyebrows fairly painless and for $12 bucks. I've noticed a theme in this particular store of customers trying to get over on the girls that work here purposefully claiming issues to get their services discounted or free. I'm not saying that's always the case but I've witnessed it here before. I wouldn't hesitate to recommend this place to someone. Don't let the reviews scare you if you want to try threading. I can't speak for any other service here. The girls are friendly but don't talk much as they are efficient and wanting to get you in and out of the establishment because there is usually a line.