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  • Holy crap. This is hands down the worst branch of this restaurant I've ever been to. During my visit a few months ago I was the only patron in the entire bar. It was after work and roughly 2am, the bartender forgot my drink order twice and forgot that I even ordered food. Then once he remembered that I ordered food, it was wrong! He brought me the wrong beer too! So I decided to try takeout today since the service is obviously sub-par. The food came out in a decent timely manner, they gave me bone-in wings when I instead ordered boneless. I was hungry so I said I didn't mind and then went home. As I got ready to eat, I opened the lid and saw fucking feathers still attached to the chicken. I almost threw up. I called the manager to complain and he casually responded with "well yea, it's chicken.. that's gonna happen sometimes". Are you kidding me? Is there any sort of quality control whatsoever for your kitchen? They cooked it, sauced it, put it in a box to serve and still didn't see an issue with it? It's 100% obvious to me that nobody here gives a flying shit about the quality of food they serve to their customers. Thankfully he gave zero resistance to a full refund and responded with "yea aight man I'll get it taken care of for you". Aight? Man? How about 'ok sir'? The unprofessionalism is astounding. I will never return to this location. I've been to many others (including the original in Kent, Ohio) and this is the worst.
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