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  • Nothing like getting a 20 minute notice that you need to provide coffee and bagels for a 7 am meeting, so off I go to Einstein Bagels! Definitely kudos for ease of locating a store nearby, lots of locations to pick from and having pre-packs to grab and go. I ended up getting two 13 bagel assorted packs with 4 tubs of shmear (ooh, pumpkin) and a coffee carrier for the group. Walk in, door chimes, nobody at counter. Kid restocking straws and forks doesn't flinch. Another lady walks in, door chimes. No reaction. Another customer walks in, door chimes. ZERO reaction. The three of us get huffy and foot tappy, finally a frazzled girl pokes her head out of the back, alerts the clueless kids to assume the position and they start going through the line. The order/payment process was simple as well as collecting the bagels, but getting coffee and all that together was a process. Longest part of the experience, by far, was getting cups, sugar and creamer together, as I foolishly asked if I can run bagels to my car. That warranted stopping my order from being processed and another customer inserted, so upon returning I had to wait for his drink to be made before I could get my hands on aforementioned cups and such. Now, I totally get this is all my fault- I've previously ordered ahead for meetings via the Einstein website and my experience was ridiculously seamless- walk in, it's all right there ready at requested time, packaged and neat, grab and go. So tip- order ahead. Or get stuck in bagel purgatory.
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