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  • Very neglected ER doctors! First time I came in with an infected finger after a dog bite, after looking at my finger they decided there is nothing they can do so supposedly they arranged transfer to UMC so I can see a hand surgeon. Once I arrived to UMC ur I found out that they don't have hand surgeon on staff and that they had no idea I'm coming. Fortunately tho UMC did not send me to the other hospital, instead they they performed ex ray of my finger which showed pretty bad fracture and dislocation! After that I was referred to hand specialist whom I seen the next day. After trying to dispute st rose charges I still got stack with two ER bills since St Rose hospital did everything to blame UMC for what was actually their mistake!!! Second visit was two weeks after that one. My boyfriend fell and we went to the same ER. He had acute pain in his shoulder. Doctor on staff asked what happened and did the ex ray of Shawns shoulder, which showed a fracture. After that doctor almost send us out with a referral to the surgeon. Before we got up Shawn mention that his hand hurts a little as well! And that's when the doctor was like:'why didn't you mention that earlier?' And I'm like :'why don't you do your job and do the full examination after accident like that? 'What I mean by that; my boyfriend was in shock and acute pain and doctor who seen us that day never asked about any other symptoms; didn't ask if anything else hurts didn't look at his head or hand that after another ex ray turned out to be broken as well!!! What the hell is this!!?? And after all that, they billed us insane money! And they are pretty much untouchable when u trying to dispute the charges ! I tried, and at this point I would have to hire a layer, but honestly with everything going on we simply don't have time to deal with that any longer. Today I officially gave up and after 5months of trying to prove my point to them and make them admit their mistake! I submitted the charges thru my insurance! This is just a warning! Keep all your records!! Ask questions about everything!! And make notes of everything they say! If they do you wrong (insurance or no insurance) fight them! If we keep doing nothing they will keep making mistakes and one day it will cost us not only a lot of money but possibly somebody's life!
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