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  • I do not know what has happened to this company, but I will never use them again for personal or professional print needs. I had been using their services for about a year or two, but their service went downhill starting this August. I've had two VERY awful, stressful experiences. I almost didn't use them again after the first awful experience but because I understand things sometimes happen, I just chalked it up to a fluke. After the very next order I made went down in the EXACT same manner, I cancelled the order and went with another vendor. No one would answer the phone. You get this shady, perpetual "We are experiencing technical difficulty...please visit our website" message. But then no one would answer the chat service on the website either. No one would answer e-mail. I finally Facebook messaged them in both instances to get a hold of someone. Both times, they informed me my order would arrive late, and not just past the expected delivery date, but past my event! To give them credit, the first time this happened, they bumped my order up in the queue and shipped it to my hotel the day before the event. Then I had the same problem with my second order! The website was all glitchy and didn't display my order right. Then, on the date it was supposed to be delivered, it was still in the print queue. After jumping through all the same communication hoops listed above, I found out I wasn't going to get to me until long after my event, despite paying for the VERY expensive shipping option to get it there by a certain date and giving them almost four weeks lead time. Never again.
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