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| - I have tried waiting more than two years before writing this review in order to obtain a semblance of perspective and objectivity. Now, unfortunately due to the extended time between my last visit to this vet and my writing of this review, details have been lost, but I will attempt to be objective and as thorough as possible in my review anyway.
One last additional note before continuing. I realize that experiences will vary between clients, and I have taken that well into consideration before writing this review, but as person with more than 22 years in the quality engineering field, and as someone that possess an advanced degree required detailed knowledge and objectivity, I do feel "qualified" to comment. Take my words for whatever you deem them to be worth, but you seriously risk your animals life if you trust these hacks, quacks, and incompetent fools.
Let me qualify that last, rather harsh statement a bit. The two doctors I saw at this clinic seemed, and I emphasize 'seemed,' professional and well-read in their respective fields regarding the latest peer-reviewed literature. However, when my experience was all said and done, I would have to say their appearances were just that, an illusion, a false front, a facade.
I chose this clinic because they are very close to my home, and I drive by the location twice daily on my to and from work. Also because a dear friend of mine has had good experiences there in the past. It was not worth it!
The front desk staff, while typically friendly, were so severely limited in their intellectual ability to discern relevant and important information that they alone, even though they are not administering care to your animal, may threaten the life of your beloved pet. They frequently misplaced files, mistaken written down prescription information, refused to source or call in several prescriptions that were not as common as others, were slow in cleaning up pet messes in the waiting room, even when there were several of them standing around chatting, etc. They made a simple error in filing one prescription that could have easily been fatal had I not been paying extra attention to the labels and realized they gave me (filled in-house) the wrong medication (labeled for my animal, but the WRONG medication). The staff was so incompetent as to actual return an animal to me, after surgery (more on that in a moment) without being in her carrier. The tech that brought my animal to me, was carrying her in a way that showed no care for her recent surgery, putting pressure on her incision. When I said, "What about her carrier?" The response was a flippant, "Oh, you probably want that, huh?"
Seriously, my upset wasn't about them potentially not returning my carrier, though that is bad enough, it was that the animal would have been much more comfortable in its carrier and not having this dolt's shoulder pressing into her fresh incision!
It gets worse! That animal was there for a lumpectomy to test for cancer. In cats, as my animal is, this type of cancer is an extremely virulent strain and unless it is caught and treated early will assuredly end the animal's life. I was give the animal to take home and told she did not require pain medication. I insisted upon speaking with the doctor, who was apparently going to release a post-operative patient without consulting with the human client/caretaker directly (see; WARING SIGN!!!), to inquire beyond the incompetent tech that brought my animal back to me about the administration of pain medication. The doctor came in, and in fact confirmed that no pain meds or antibiotic were required.
Within a few days, of keeping careful watch on the incision, I noted a foul, rotten smell coming from my cat's incision and signs of a fever. Unfortunately, and also fortunately (more in a moment), it was Thanksgiving Day and Desert Hills Vet Clinic was not opened to address my cat's infection, illness, fever, pain. I immediately looked up a 24 hour emergency vet clinic and rushed my cat to that location.
The on-call vet at that vet clinic was terrific, and got my cat on the road to recovery quickly. When the pathology results came back from the lumpectomy, it was confirmed that the lump was indeed cancerous and my little cat would need a radical chain mastectomy to remove all mammary tissue in order for her to have the best chance for recovery. Well, I certainly wasn't going to have the HACKS at Desert Hills Vet Clinic operate on my cat a second time. I feel completely justified in saying 'HACKS,' because the fact is that when I requested the records so I could take my cat elsewhere for the aforementioned surgery, it was plain as the itemized bill that they NEVER ADMINISTERED AN ANTIBIOTIC DURING SURGERY AND THUS THE INFECTION HAD SET IN!!!
I feel that in a way it was fortunate that Desert Hills Vet Clinic wasn't opened on Thanksgiving Day because it led me to a much better, more caring, more professional vet!
BEWARE!!!!!!!
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