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| - I don't really know what to say about this place. I've stayed here 3 or 4 times. Including booking the $1,500 Real World Suite.
The music is very loud but I can sleep through that.
The other guests is another thing entirely. I just moved back to Vegas and haven't gotten possession of my apartment yet which is why I booked a stay here. I'm allowed to have my small senior dog and I *use to* feel safe here, thinking that because it's gated and they are suppose to have security 24/7. I am working long hours, 12-14 hours a day at another hotel in town so I need my sleep.
Last night my next door neighbors decided to beat each other up all night. There aren't phones in the rooms so I have to google the Oasis at Gold Spike phone number on my personal phone just to call the front desk. The front desk said they were sending security to deal with the domestic dispute and they never sent anyone. We are talking it's 4 or 5 in the morning at this point. My neighbors stayed up fighting until 7am. I finally fell asleep and was woken up by housekeeping knocking on my door at 10am. Checkout isn't until 11am. I go ahead and book another night stay on my phone because I desperately need the sleep before work. After I book I try calling the front desk, no answer. I fall back asleep and get woken up by housekeeping again and then a security guard saying I'm being kicked out because I didn't pay. I showed the confirmation on my phone and he said he didn't care and I had to go downstairs to talk to the front desk. Then the security guard and the maid start making fun of me because they think this is all funny.
I get dressed, and while I'm walking downstairs I check my bank account and the money for the new stay has already been taken out.
The front desk person says they don't have my stay in the computer and treated me like a liar when I told her about the domestic dispute next door last night, saying she didn't have anything written down and when security is called they write everything down. The front desk lady calls security again just now and he says he doesn't know anything about the domestic dispute last night. At this point I'm pissed off, I haven't slept at all, I've been called a liar and no one apologized at all for the shitty treatment I've gotten at this hotel. All of this is incredibly unprofessional.
House keeping also does a crap job cleaning because when I got in my room things were broken off the wall, and the floor hasn't been cleaned at all. There was pubic hair on the bathroom floor (that's not mine) when I checked in and so I went back and asked the front desk to please have my room cleaned again, which they said they would but they didn't clean again. I have been walking around barefoot inside my room and my feet are black and the pubic hair was still there so I had to clean it up myself. The rooms desperately need a deep cleaning because when I move the furniture to plug in my phone and accessories, there's trash and bottle caps behind it. There was also a lot ketchup on my lamp shade that has been there awhile and is not mine.
Look, I get it, this is the 'real world party hotel', but you can still CLEAN the rooms, have security that actually does their job for something as serious as a domestic dispute fist fight, and have your employees not treat paying customers like shit.
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