I came down to Charlotte for a bar hop event. I am rating this on customer service only. Never stepped foot in the door. The first bouncer was a little rude and I didn't think anything of it. We went to another bar and decided to give this bar a try. On our tickets it said the event went from 11p-2a. The second bouncer said that they are not honoring that because he said the event went from 8-11. He was pretty rude about it. We showed him our tickets and he said "well I'm sorry". He was rude and never asked someone about it or even seemed to care if he lost our service. We continued on to other bars that said that they never heard that it ended at 11 and that it goes all night like our tickets said. I asked around about this bar and a lot of people didn't recommend it. Even though I never stepped foot in the door... The service at the front was horrible.... I will just say I will never step foot in there and they really need to improve their costumer service big time!!!!!