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  • The service here is absolutely atrocious, one of the worst I've encountered. Warning, even though they say that they open at 10, they'll more likely open at 10:15 or 10:20 (even when it's cold out, and they can see their customers standing outside.) The girl who worked behind the counter barked at the customer in front of me when she didn't hear her ask whether she wanted a small or large latte. When it was my turn, the girl impatiently snapped, "WAIT!" and disappeared to the back to retrieve some money. We waited in line for over 10 minutes just to get a sundae (which they then informed us was "sold out" even though it was listed on the menu - why not just update your menu and make it more accurate, then?) The girl's look of pure intolerance for customers, obvious frustration, and "I hate myself and my life" tone just wasn't welcoming. It's clear that this place doesn't rely on service to get its customers, when you see the line, but still. I don't care what time of the day it is, or how good your matcha might be; when it's the first thing in the morning and you're already snapping at your first TWO customers of the day, there's no excuse. Opting out of this place. Bottom line: Overpriced, overhyped, and complete with severely undertrained staff. No, thanks. At least the staff at Uncle Tetsu's are always friendly and efficient.
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