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  • CAKE BUYERS BEWARE!!!! I love DQ products and NEVER had an experience like this one! My son's 8th birthday has just passed and this year he wanted a DQ cake. We decided to go to this location as it was close to the birthday party venue. The day before the pick up date we ordered the the cake design that my son was in love with. I made sure to confirm all the request of the cake decor with the order taker and as promised every detail would be done. The day of pick up, I called again in the morning to confirm if the cake was ready so we could pick it up and if was okay if someone else came to pick up other than myself, as I was stuck at the birthday venue. The store assured me that everything was ready and there was no problem. Once the cake arrived, I immediately noticed that the cake was decorated not as neat as the other cakes on display and a huge part of the decor was missing! I knew my son would be upset about this, so I tried my best to explain to him that it was a mistake and not to be upset on your birthday. My son was devastated!!! It was like if you had ordered a Superman cake without Superman???? The cake was a total waste! My son was soooooo upset that he didn't even eat it. After the party I called the store to speak with one of the managers, she offered me 25% off my next cake to shut me up! I told her that $7.65 will not change the fact that my son cried all over his cake and that ruined his birthday party!!! She told me that is all they could do for me and I would need to speak with another manager...... All I want is my $30.34 back for my cake and still to this day, through calling head office and speaking to other managers I have not been reimbursed. I will NEVER go back to this store again!!!!!!!!!!!!!!!!!!!!!!!!
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