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  • TL:DR crowd - served MOLDY grilled cheese, sub par service and still paid for 70% even though everyone lost their appetites and didn't eat half their food. We've been to the GVR location of Lucille's before and had a lovely time with great food and fantastic service. No brainer when we wanted a great place to go for a birthday! The Red Rock Casino Lucille's was much closer to where we are staying this time, so we chose that location. We called about 2 hours in advance for an 8:30 seating for 8 people. We were seated around 8:45. We watched them clean the tables and then stay empty 5 minutes so we begged them to seat us as the 3 younger kids were taking up space in the super small indoor entrance and causing some traffic flow issues. The waiter took our order about 10 minutes later. Drinks arrived and our shoestring onions (tasty!!) arrived 15 minutes after that. Our food trailed in 20 minutes later in shifts. We got 3 plates (and a salad that was an appetizer added to a meal) and then a few minutes later, 4 more trickled in. The birthday girl was last to receive her food a good 5 minutes after the rest of us. She had only taken a few bites when we realized one of the kids was chowing down on a MOLDY grilled cheese sandwich. We asked the bartender for a manager. She took 10 minutes to arrive. She listened to us then said she wanted to take the bread back to have the kitchen manager check it. Five or so minutes later, she came back stating she gave us a sizable discount and took the kid's grilled cheese off. The birthday girl ate two bites and the rest of us had half the food on their plates and didn't want to eat another bite. 30% off. Our bill went from around $160 to $99 and we have 8 people half full and one very angry kid who got a sandwich taken away from him. (The manager did not show us a receipt or tell us an amount. She had the waiter deliver it a few minutes later and we never saw her again.) Subpar service and terrible quality control. Don't know if we will return because that thought will always be lingering. What a sad birthday dinner!
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