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  • First of all, let me say that the product is delicious. I don't mind the limited range of yogurt flavors; I like all of their offerings except for the Vanilla, and that's just because it's sweeter than I like my frozen yogurt. The tangy quality of the flavor really comes through in the other three (Pom, Tangomonium, and Original). They have a nice range of toppings and I really appreciate the transparency of the calorie information that they provide. However, this location needs to get its crap together if it's going to succeed. I have been there four times now, every time hoping for a better service experience before I reviewed them, but I didn't get my wish. On only ONE of my four visits were they NOT out of at least one major topping (bananas and strawberries, primarily). These are toppings that are included in a lot of their prefab menu items like the parfaits, so they should be prepared to use a lot of them. They also don't do a very good job of selecting RIPE fruit; when I got kiwi a few days ago, it was like little green rocks. Not pleasant to eat at all. Also, about two weeks ago, when I went in with friends, Tangomonium was broken. There was no sign or anything, and the line was very long, so I had to quickly figure out a substitution when they informed me it wasn't working. When I happened to stop by again a full six days later, Tangomonium was STILL broken and they still had no sign or anything to let customers know. At that point, of course, I think it's pretty ridiculous to not have it working yet! The people who work there seem nice enough, but not terribly experienced--I got (extremely unripe) mango when I asked for pineapple once when I was there, and they also tend to dump all of your topping into a single point on the yogurt, like a little deposit of strawberries, instead of scattering it around evenly. They also have not been prepared for high volumes of business when I've been there on nice weekend days--it's spring in Madison; you need to have adequate staff ready for everyone coming out to State Street. This is probably contributing to their topping shortages, since I know that they cut up the fruit on-site. In summary, I like the yogurt, but it's a little on the pricey side and I always end up disappointed and annoyed by SOMETHING when I go there. Not a good combination.
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