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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-10-17 00:00:00 (xsd:dateTime)
itemReviewed	Hoover Dam Lodge
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Here's a summary of my experience, first and last, with my stay. Bottom line, the hotel room was fine, but service ranged from great to terrible. I booked a room for two nights through Expedia. When we first arrived to check in I was asked to pay for a deposit of $50 per night that would be refunded after my stay. I saw no problem with this and paid the deposit. When I first arrived in the room I liked how big and spacious it was. It was easy to feel comfortable in the room. Everything was pretty much average for a hotel room which was fine because the rates were much cheaper than in Las Vegas. My girlfriend then tried to shut off the heater because it was load and the room was hot. The heater wouldn't shut off despite it the dial clearly pointing to the "off" position. We immediately grab our things and headed to the front desk to ask for a different room. The staff was quick to place us in another room and to look at the heater to see what was wrong. I was really impressed by the level of communication and urgency the staff had to accommodate us. The rest of the stay was good. I liked the lobby as it had different displays with historical facts about the Hoover Dam and Boulder City. Checking out was nice and easy also. The big problem I had was that they charged me for staying one night at the lodge which shouldn't have happened because I already reserved through Expedia. I called customer service and explained the situation. I wasn't upset as I thought it was just a simple error or maybe it was a charge for something other than a room. I merely asked the representative if she could explain what the charge was for and she immediately grabbed the manager. The manager confirmed that I had "opted" to pay for one night which didn't make sense because I stayed for two nights. So that meant that they used my Expedia reservation, but for some reason charged me for an extra night. Still, the manager made little to no effort to help me and was quick to point the finger towards Expedia and instructed me to call them about my problem. I called Expedia and the customer service rep was very kind and did an great job of communicating. They called Hoover Dam Lodge and talked to a manager who told them that they never charged me the extra night. So now I'm going to have to talk to my credit card agency to dispute this charge: it is frustrating. It seems like common sense to not charge someone for a room that they already paid for, but I should've been more careful when paying for the deposit and looked to see that what their charging me was correct. I admit that it was a mistake on my part, but the reason for the negative review is that they seem reluctant to correct theirs. I gave it two stars instead of one because the service regarding everything else was great. I'm hoping to get the matter resolved soon.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Christian

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