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  • Now I see why people say awful things about this location and the staff. The customer service is appalling and the staff truly don't care the least bit,.. Nor does the management. I'm not a huge fan of McDonald's anyways but on my way home from a long day at the base taking care of paperwork since my husband passed away. I decided to stop through the drive-through with my daughter and pick up some french fries and a drink for myself. Additionally since my daughter was so good while I was taking care of my errand I decided to treat her to an Oreo McFlurry. Absolutely everything was wrong after I had placed my order! I pulled up to the first window and paid for the fries, flurry and drink. As usual the french fries we were absolutely disgusting and not fresh! Instead of a Dr Pepper like I had ordered I received a diet something. Grrr...! Then the worst part of all was the Mc flurry. Which they never told me that her make flurry shake thing was down and not operable. Instead they just let me pay then go to the next window and handed me the Mc Flurry like everything was just peachy keen. But before I handed it to my daughter I looked at it and the layer of cookies had not at all! After I noticed that I had asked them if it had been mixed since the spoon was different and judging by the thick layer of cookie it appeared not. It was then that I was finally informed that they had apparently ran out of the spoons that make the McFlurries. Apparently they ran out of the spoons to do the mixing so they decided to put cookie mix on the bottom and the top and I was to do the mixing myself. I don't know about you but seems a bit backwards. So after I was told that I needed to do the mixing I asked for a separate cup in spoon so that way I could have a spoon for when the one that they gave me breaks from mixing as well is it, so it doesn't get messy. They give me the smallest spoon and the largest cup possible. I would've simply settled for the same size that you gave me the first time and the bigger size of make flurry the snack size cup. But I'm sure it was a direct way to aggravate me since I had asked for the information on where I provide feedback. The problem is very simple to understand they have no concern for losing their job or the location being closed simply because of where they are located which is right outside of the military base so their customers will come to them constantly. It's really a shame.
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