The reception service at this location of 'MCI The Doctor's Office' at 200 Bay Street is beyond bad. I like my doctor so I'm still going there but to make an appointment is very time consuming. The long drawn out process where they read out each doctors name to get to the right number to dial is crazy slow and when you finally do get there they may no even answer. Their staff looks totally miserable ( no smiles to be had here) and they are definitely understaffed. Really not a service oriented business. I think the public puts up with them only because they have no choice. I try to make any appointments when I'm there just to avoid their frustrating answering system.