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  • We have been having problems with our garage door ever since we hired A1 to come replace the springs last April. It got noisier and noisier. Then it would go all the way up but not all the way down. Then it would go all the way down and not all the way up. Then it wouldn't do anything. Then it wouldn't even stay up if pulled up manually. We called our home warranty company and they sent a tech out. They informed us that A1 had used the wrong springs, didn't tighten the bolts and put the bolts in crooked! This was quite the shocker since we paid over $510 for the service A1 provided. We called A1 the same day to report it and see if they could send someone out to look and fix the shoty work. The person on the phone had bad customer service, acted like it was no big deal, said the service was not under warranty and that we would most likely have to pay to have them fix it. She finally agreed to send someone out and said they would call us between 4-6pm. We got the call at 7:20pm and the guy wanted specifics on the phone. He finally agreed to come take a look. He checked everything, denied the springs were the wrong ones, said the bolts were loose because over time that happens, but admitted the bolts were hung crooked. Said he had to call his manager to see if he should fix them. After a lengthy talk with the manager on the phone he decided he would not be fixing the crooked bolts without payment. He is sure someone tampered with the bolts. Please tell me what satisfaction would we get from hanging bolts crooked so our garage door would open and close crooked? That makes no sense. I'm absolutely appalled by the lack of customer service here. No one messed with the garage door. We simply had one tech come look at the work that they did and the tech was from our home warranty company. We will NEVER refer anyone to A1 and I am shocked to find good reviews on here about that shady company. The guy that came out also sat in his truck with it running for over a half hour in front of our house after he "left". Update: After this review A1 sent someone to correct the problems and apologized which is most appreciated. They went above and beyond to make up for the mistakes that were made. I really was surprised at the length they were willing to go to make it up to me. The next time I have a problem I will be sure to give them a second chance.
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