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| - I found the business practices of this establishment to be questionable at best, unprofessional, dishonest and down-right insulting at worst. Larry, the owner seems to know what he is about and was fine to work with. The issue is more with his hired help, I've only met two... Jeff, and another guy whose name I didn't catch. Jeff was really nice and friendly, but unfortunately doesn't seem to have much of any idea as to what he is doing. The other guy, to put it bluntly is creepy and rude AF.
We had a pretty extensive list of misc. items that we wanted addressed on our property Mostly smallish stuff, but a variety of things. At the time of the quote the owner said that everything would cost between $800-900. It was a good price so I booked them.
Larry and Jeff came out and worked on everything, they did a good job and I had no complaints. However they forgot to replace two plugs that had been part of the original (verbal) quote, I didn't realize it had been forgotten until long after they had left.
A few weeks later, some other issues cropped up that we couldn't figure out so I called them back out to deal with that and the forgotten plugs. Jeff and a guy I hadn't met came out. After about two hours they told me they couldn't figure it out and that Larry would need to come out. And almost left again without fixing the plugs. I reminded them to do that item before leaving.
While working on the plugs the new guy began talking about some really creepy things it made me so uncomfortable and was NOT the type of conversation you have with customers... I wanted the guy out of my house ASAP after that.
So the guys finished fixing the plugs and packed up to leave. Jeff was already in the car when the creepy guy comes up to me and tells me I owe them $210 dollars for the assessment of the non-working lights, and the replacement plugs. I told him that first of all I had already paid to have the plugs done the last time, and that it had just been forgotten, and that I didn't understand why they were charging $200 for the rest when they didn't do anything. Instead of answering or justifying the charge he literally just walked away mid-conversation saying over his shoulder that they'd call me when Larry was back in town to deal with the laundry light issue. Now I don't know about you, but when I hire someone to figure out what's wrong and fix it... and they can't... I don't expect to get charged for their inability to do their job... but maybe that's just me. I would have been more than happy to pay a trip charge, that I feel would have been reasonable, hell I would have even paid the $200 if they had figured out what was wrong but weren't able to fix it at that time... but they didn't. I feel that them trying to charge for a service that was essentially not rendered is dishonest, and incredibly unprofessional. To then just walk away, without scheduling a time to come back and actually do what they were hired to do, was rude and unprofessional.
I wish I could say that was the end of my story, but it isn't. Come to find out over the weekend one of the plugs that they had replaced now doesn't work at all. So this past Monday I called them to see when Larry would be back in town to address the laundry issue and now to address the non-working plug issue. And was told that the plugs weren't a part of the previous quote (it definitely was), and that they weren't going to come out to repair the light issue, or to fix the plug that they fucked up... and that they didn't have to. So I'm left worse off than I was when they came out the second time. This company is rude, unprofessional, and totally incompetent, on top of that they are dishonest. When asked to do the work they were paid for, they balk, when refusing to pay for work not done, they balk... I'm still livid about how terribly this company has been overall. 10/10 USE A DIFFERENT ELECTRICIAN!
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