Food is usually pretty good (nothing special) with fresh and healthier choices offered. We have often come here over the years whenever traveling to Cleveland Clinic. They had always been kind attentive and good service. Parking is always a nightmare with luck and circling the block several times often necessary. After coping with the parking, the past several times we came we were very disappointed. From cold soup to poor service (forgetting items, serving my husband's entree while mine was served 15 mins later or bringing soup, salad and entree all at the same time) things are not the same. Twice now we were turned away by indifferent hostesses (which stood there and ignored us) saying there were no tables available and offered us a 2 hour wait. Both of these time there were at least 1/2 of the tables in the restaurant vacant and no customers waiting. Apparently they do not need the business or simply don't care. Leave the restaurant and walk 20 feet in any direction and find similar food with more accommodating and friendlier staff. Dined across the street tonight and when we came back for the car (at the two hour wait time originally offered to get a table) and the restaurant was still 1/2 empty. Such a shame.