I had a very pleasant experience here! Dr. Payne looked up my insurance and printed out papers for me to take home and bring back for my appointment. When I arrived for my appointment a few days later she took me in almost right away and confirmed that my suspicions of needing a stronger prescription were right. After, I looked at glasses with Chip who was very helpful and found the most beautiful frames for me! He knew they were perfect for my face and even after spending 45 minutes looking through other frames.... I ended up picking the Kate spades he initially selected for me! The whole office has a very high end and relaxing atmosphere as well!!