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| - Very disappointed. Had a deadline and paid almost three weeks in advance. The "graphic artist" never discussed my idea with me . He waited over a week to contact me and get me a proof . He NEVER personally talked to me until I drove over to the shop. I had to relay messages thru another employee because the artist wouldn't communicate. He was lazy and drew like a kindergartner. The lines of his work didn't even match up, I actually went into the print shop to try and work things out but only ended up more frustrated. The manager or whatever , Ralph , wrote me a nice long email about how much he cared and took pride in the work that they did. So , I fell for it as I thought he was going to be accountable and help get the job done. But no , he thru me right back to Travis who was completely clueless. I was so frustrated because there were only two days before our big event . We are a non profit and have funders coming to see the work we are doing and we wanted a nice banner to help show that we are using their brand. Its not like we were asking for anything extraordinary. I have never in the 12 years I've been communicating to print shops had this problem. We are in housing its not that difficult . I have even used freelance artists from other counties whom I've only communicated thru email and NEVER had an issue . Well, anyway , we were in an emergency and needed to get this done and Travis was useless. Ralph then disappeared and didn't address the other emails we sent after his nice email about how much he wanted to help us. I hired an outside artist and paid even more money for a rush job. We would have never had to be put in this situation if Ralph had done what he promised and taken a more proactive role as he had promised . He then became condescending and acted like a bully. We asked for a refund for the graphic design and he said he never charged one. We sent a copy of the invoice showing a $65 dollar charge and he got mad because we called him out. The accountant did refund it. Bottom line, we had to get stressed out over getting the banner done in time. We had to prepay , because of the rush there are mistakes on the banner. Basically we are the proud owners of a $400 banner we will never use. I would never do business again with these people. Travis is immature and has terrible work ethic. And Ralph pretends like he cares but in the end he will tell you to pound sand. Too bad this local business is not worth wasting your time or money. I feel like they are a day late and a dollar short printing. Terrible customer service , communication and work ethic, follow thru.
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