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  • Our very first trip to Vegas and my Volkswagen, which I had only purchased two weeks before, blew out it's water pump, it's timing belt and messed up a couple other things. Disaster! Stuck out in the desert we decided to have it towed to the closest Volkswagen dealership and repair shop in Vegas, 100 miles away. Thank god for AAA. And thank god for Desert Volkswagen. They were the friendliest, most helpful and genuinely concerned group of repair people at a dealership I have ever dealt with. Whereas other Volkswagen dealers I have been to stick rigidly to their appointment schedule and cannot deliver emergency services, the folks at Desert understood our predicament and got my car back to me in record time. And they took the time to show me every single part that was damaged, why it was damaged, why it shouldn't have been damaged, returned all the parts and made copious notes that I could take to my dealership back in Ventura to make a warranty claim. My warranty claim didn't work out, I have learned the value of the extended coverage on a used car now, but that's my fault and not fault of Desert Volkswagen. If you guys are reading this, can you move your whole operation to Ventura? Please! P.S...This happened about a year ago and I usually only Yelp things that have happened recently because things can change so quickly, but I've always wanted to thank them and tell the world about their service, so there you go.
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