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  • We had a horrible experience here last night. We had a 7:45 reservation for 4 of us. (Me, my husband, 2 year old and 1 year old) we got sat at 8:20. They were visibly behind, and the hostess was running around like crazy, but 1/2 the restaurant was empty tables. So not sure if they were short staffed or not. We finally get to the table. We are all hungry, and a little flustered for waiting so long, especially with little ones. Waitress came to take our drink order and we stated that we had already looked at menu and were ready to place our order. She returned with my drink, and my daughters drink, and 2 glasses of my husbands drink. We instantly thought that was probably a sign that she would not be returning. She brought us no bread, which would have been nice to distract my children with. After about 10 minutes she did return with bread, by this time I had drank my iced tea, my water, and my husbands water. She brought no refills. Our food finally came. My steak was ordered medium, it came medium rare, at max. I told her I wanted medium. She took it away, and told me I shouldn't have cut it up because they're going to throw a hat on it and quick cook it, I responded that I don't want it burnt. The manager returned with my steak, and then pointed out that my husband had 2 full glasses of his lemonade and I have nothing to drink, my steak was undercooked, and now it's charred and still rare. She asked me what I wanted, with quite an attitude. I said I came here to eat, and the entire experience has been terrible. She asked if I wanted my steak, I said no. Everyone at my table was done eating by now, she said she could get me coconut shrimp out fast, so I agreed to that. She returned a few minutes later with that, she then asked someone to get me a refill. Overall the shrimp was good, but I'd never return. Cooks can't cook and management can't manage. Steak pictured is after it was sent back, and cooked more, and charred.
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