We visited Cava once and had a great time about a year ago. This time around, not so much. Service was seriously lacking, we were left sitting around waiting for plates to be cleared, never offered a second round of drinks, and it was never clear who our waiter was.
The charcuterie was great, sweetbreads were overcooked and the ending pecan "kisses" were weird and squishy, like uncooked dough. When we asked what they were, one of our waiters explained it as "some kind of pecan sugar and water mix" with his nose crinkled like he was not a fan. Disappointing given our great experience the first time around, will not be back again. We stood around looking lost at the end of dinner because we needed someone to take our coats. Eventually someone noticed and brought them over.