We had trouble with slow speeds- in the evenings especially. We called to see what could be done and we were told by Jen it was the last day for a free upgrade to 20 megs. So I signed up for it. Come to find out I was never told that it was a year verbal contract coupled with an automatic payment. So when I called back and talked to Adam in the Escalation department he said there was nothing he could do. The company demonstrated little interest in finding solutions, only short statements of company policy. Three different employees discussed the program but no one would mention any commitment to time, billing processes or verbal contracts. Even though, as their loyal customer for the last 14 years, I felt I was being misled. So after 14 years of loyalty, we are parting ways with Century Link and Jen and Adam just let us go. Business must be good.