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  • Okay, I really like both actual doctors I've seen here, but their reception and hours are what prompts me to give them an awful review. They need to update their website. They are closed Tuesday afternoons and Fridays. The three times I've been there when I want to check in there is no one at the desk, I have to stand and wait. Then it's appointment time and I sit and wait for a long time. Maybe if they had more doctors to staff their two locations they could have better hours and we wouldn't have to sit so long. They are only open until 430 which sucks for anyone who works, which honestly is a normal human. The last time I made an appointment the lady answering the phone acted like it was the first time she'd ever done it. She was completely confused and then when I got to my appointment of course the doctor didn't even know what I was there for. They have two locations and on the website for the Lakewood location is a number, I called that and was told "oh you can call this number, that's for the Lakewood location, this is Fariview." um.... so which number is which!? The optometrist at Lakewood leaves much to be desired too. "What did the dr presribe you?" How do I know!? I'm not a doctor, it's some contact lense brands I've never heard of! So today I finally get to leave work early to go pick up two of my three sample lenses (two weeks later) and think "oh watch they're probably closed." I get there,.... CLOSED. Like I've said I really like the two doctors I've seen but their reception staff and hours are such a cluster.... It's just one thing after another here. I really think I'm going to go somewhere else.
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