It's a nice, new building, a nice office, well decorated, comfortable, fairly easy to find, convenient to the east valley and I really like my nurse; she's extremely competent, thorough and caring, but what a sourpuss at the front desk. Sheesh! That very first non-welcome is such a turn off! I'm sorry you're soooo busy that I'm nothing but an irritation to you. How about looking me in the eye? How about looking up from your paperwork to talk to me? How about a hearty "hello" upon my approach? Or perhaps a weak smile and some eye contact? I suppose we're all just too busy for the common courtesies anymore.