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  • I have been shopping at OUAC for over 11 years, since it was off of Val Vista. It's always been hit or miss, stuff is often dirty, gear is overpriced, shoes are just disgusting. But my kids have always loved looking at the big selection of toys and we have spent a ton of money there over the years, given the fact that we have 6 children in the home. This week my oldest daughter & I took the kids & granddaughter to look for halloween stuff. The older kids went off to browse the toys as usual but were sent back to us within 5 mins because they were told they can't be without a parent. Ok, no big deal. The next 20 mins or so the kids were within 4 feet of us. Of course they picked things up, they're loud, they're silly. Then as my daughter & I were standing with one of my son's while he was showing us a large stuffed shark, a worker stomped up, ripped the shark from his hands and said "you can't have that, bud, if you aren't going to buy it". Um. Hello. How did she know we weren't going to buy it, and why didn't she ask me, the parent, standing 2 feet away? I spoke with Tracy, a manager, and was told "I'm sorry, no one should have ripped something from anyone's hands, but your children have been asked numerous times to put things down, they've been running around the store, totally out of control". My jaw just dropped. My daughter was also appalled. My children were spoken to one time, and after that they were in my sight the entire time. Whatever made Tracy decide that lying about little kids to cover her employees error in judgement is beyond me, but it's not ok. We will never visit this store again. Offend me if you want, but don't lie about & offend my children to cover your butt.
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