I was new to the Phoenix area and my first priority was to find a vet for my almost 9 year old cat Lavender who was in liver failure. My friend recommended East Maryland and it was close to where I was staying so I went ahead and made an appointment before my move. From the moment I walked in door I had an amazing experience. They gave me a welcome bag with kitty treats and other goodies. Everyone is super friendly. They were able to help me find new medications for my kitty that my previous out of state vet hadn't tried. And referred me to their specialist who was able to do further testing for less than a 1/4 of the cost of my out of state vet wanted. We spent many days at East Maryland and I called even more in a panic- my cat is doing this should I bring her in or wait? Every time I was met with kindness and patience. Unfortunately, the liver failure had gone on too long and there wasn't anything more that could be done for my baby. After making that decision, I came in with my mom who had flown in to be with me, and once again saw their big hearts. They respected all of my wishes, even going above and beyond to make ink paw prints for me. I was so touched when a few days later I received a card personally signed by everyone on staff. My only regret is not being in Arizona when she was first diagnosed because I feel like she would have had a better chance. When I get my next kitty, East Maryland will be my vet, even though it is now a half hour drive!