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  • I'm going to start off by saying I LOVE Texas Roadhouse. But this location was... awful, it was so awful. I'll tell you why, and no, we won't be coming back to this location. We were seated immediately after calling ahead. We arrived to our table, weren't given any plates for the bread, so my Husband, myself and our kids were using the table for plates. one basket of bread was close to burnt. We were never asked if we wanted more. Our bucket of peanuts were sitting on an extra chair next to the table, instead of on the table. Had to get it ourselves and who knows whose butt has been on that chair. 2 of 5 drinks were messed up. Salad arrived before our silverware. My Husband's fork had a bent spoke, we already had enough at this point and asked for the manager. She apologized, took our bent fork and had to bring us more silverware. Rest of the food came. My Husband was missing his ribs off his plate and my steak was over cooked. I was seriously fed up at this point. But I was hungry and needed to eat so I sent it back for something edible in return. It took over 15 minutes for a replacement (it was cooked to perfection). Another manager came to ask if the steak was better, I told her it was so much better. But dang I waited a long time for it and by the time it arrived my family was almost finished with their food. After all the mess ups and complaints, we received our check, nothing was compensated for our horrible dining experience. I've never asked for a discount for food but this time the experience was so bad, no way was I paying for this disaster. After I told the waitress that I was shocked nothing was compensated,  she went back and talked to the manager. Apparently one was going to take my meal off but didn't (forgot I guess) and the other manager tried giving me $4.50 off (whoo hoo! Sarcasm)
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