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  • Summer 2016 they compromised my sense of safety and security making me feel so unwelcome I could not return which ultimately compromised my recovery. I come from a couple of communities that are very grassroots and peer based and a lot of our learning comes from storytelling and sharing our lives experiences. While accessing Rainbow Services there was no way for me to 'Check In' on Facebook so I added one. I was documenting my day-to-day journey struggles and successes so that others could see it and be inspired and hopefully affect positive change in their life too. If you are not familiar, a check in is basically a point on a map and once created you could add the phone number, office hours, a picture of what it looks like whatever, but it's nothing more than pointing your finger to a map and saying this is where I am and this is what's here. Through my individual and group therapists the legal department was coming after me and threatening to sue me because they said I had claimed their property and was operating a group on Facebook as though I were CAMH. I used documentation from Facebook, lived experience of people who really understood social media, and everything I could to help them understand that the check-in is actually their property, they are ones to keep or delete it, edit it or maintain it. But there was nothing I could do about it because I'm not CAMH so they were going to sue. Imagine that, the place you turn to for help with your mental health and substance misuse issues and they're in the process of suing you. Not a chance in hell I could possibly step foot back in there then, or ever ever again after that. If that's is how cold, heartless, ignorant and unintelligent they are, I don't think people should be using their services. That was totally not client centred, totally not customer service oriented and they had no clue what they were doing and ended up bringing and causing me more harm at the most vulnerable point in time I had turned to them for help.
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