Danny Bedolla is an excellent service adviser. He kept me in the know about what's going on with the car in the shop and they even went out of their way to get hard-to-find parts for my old car. Customer service is a strong suit for the service department. The mechanics on the other hand are young and rush their jobs as I have left a couple times now with vacuum lines disconnected, grease all over the motor that wasn't there before, and now a poorly adjusted motor that makes more noise after the last visit. For an older vehicle like mine, it's crucial that time is taken on it and the job isn't rushed.
The sales are a classic sleazefest. I bought my 87' Civic from them in January and had to immediately take it into service to see why my car kept dying on me. Turns out there are a plethora of vacuum leaks that I have yet to fix because it is an expensive inconvenience to me that should have been taken care of before I took delivery. It also had major wheel well rust and dents that weren't accounted for and a detail wasn't even done before I bought it. Major disappointment for an AutoNation Choice vehicle.