UPDATE: Brio was very quick to respond to my post and stated a member of management would contact me. I then received an email from William and we spoke about my experience. He was extremely apologetic and concerned about my experience. I provided the details of my visit and again he was very apologetic.
I am very happy that Brio reached out and responded with an apology.
Thank you to William and Brio for listening to my experience and apologizing.