This is a movie theatre what can I say the movies play I've never had any issues with the staff. Floors are dirty with pop corn but the theatres are never to dirty for me to enjoy a film, the concessions are usually pretty efficient. Friday's and Saturday evening are the worst for busy but I've never had issues getting in.
Best advise buy tickets in advance this goes for all Cineplex, once it's done you literally walk in print tickets and that's it it's by far the best way in.