I've gone here twice and received great customer service each time. My micros were awesome and I received compliments up until I took them out 4 months later. Anytime I had a loose braid they fixed it with no problems. There was a bit of a scheduling issue when I went for my touch up but Anna fixed it right away and accommodated accordingly. Yesterday I went in and had kinky twists done and once again the customer service was excellent and it did not take long to have them done. Will definitely be back again.